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Our free technical support is currently
SafeBrands 24/7 Technical Support contact
CONTACT OUR 24/7 ON-CALL TEAM
Although our free technical support is currently closed, you can still request our 24/7 on-call service.
By posting an request for emergency support, you trigger a paid service delivered by our on-call team. You will be contacted within 30 minutes. Depending on the nature of the problem, a remote or physical intervention will be decided (in agreement with your teams).
We draw your attention to the fact that your request will only be filled once the payment is accepted by the bank. If the problem is due to a malfunction of one of SafeBrands's services, the value of the on-call intervention ticket will be credited back to you as a credit note.
If the intervention lasts more than one hour, SafeBrands will charge overtime according to the applicable price grid. Any hour begun will be due.
| Category | Time slot | Hourly rate |
|---|---|---|
| Open hours | from 09:00 to 17:59 (CET) Monday to Friday, excluding French public holidays. | Free |
| Morning and evening hours | from 6:00PM to 09:59PM and from 06:00AM to 08:59AM (CET) from Monday to Friday, excepted French public holidays | 149€ |
| Non-business hours | from 10:00PM to 05:59 AM (CET) and on Saturdays, Sundays and French public holidays | 198€ |
In order to speed up the processing of your demand, please filling in this form as precisely as possible, with the nature of the problem you are encountering and an email address and/or a telephone number on which we can reach you immediately.
Once on our bank secure payment page please note the reference of your ticket.
It is located in the menu at the bottom left under the term "Transaction Reference/Référence Transaction".
